FAQ


Frequently Asked Questions

Are your products strong and durable?
All of our stained glass, leadlights and fused glass meet with current Australian glazing code AS1288-2006. We can also provide extra strength & protection through our double & triple glazing solutions which aide with insulation, security and noise reduction. We welcome your enquiry today, call 08 9430 4707 or visit our website today for your free quote.

 

Can you custom design a window from a picture or client’s own design?
Yes, we collaborate regularly and thoroughly with all our clients throughout every project. We welcome your enquiry today, call 08 9430 4707 or email us now.

 

Do you deliver Australia-wide/worldwide?
Yes, our comprehensive shipping and freighting team will ensure your art glass product is delivered safely and is insured worldwide to your door.

 

Do we install our products?
Yes, our professional installers will come to you and remove/install your stained glass on site at your preferred day/time. We welcome your enquiry today, call 08 9430 4707 or email us now.

 

Do you offer free quotes?
Yes, we provide free written quotes within 24 hours of receiving an inquiry. We welcome your enquiry today, call 08 9430 4707 or visit our website today for your free quote.

 

Do you have a gallery where your work can be viewed?
Yes, we have a unique, state-of-the-art gallery where you can enjoy a fine coffee and view many exciting examples of our stunning art glass works. We welcome you to make an appointment. Please email or call us 08 9430 4707 to arrange today.

 

How much will it cost?
All of our work is based on complexity, i.e. the number of pieces and the client’s chosen glass selections, including but not limited to hand-made bevelled glass, Swarovski faceted jewels and mouth-blown, imported German antique glass and much more. Your quote will be determined by the detail required for your art glass project. We welcome your enquiry today, call 08 9430 4707 or visit our website today for your free quote.

 

Do you supply double and triple glazed thermal and security glass?
Yes, we can supply a double or triple glazed argon gas sealed unit in PVS or aluminium style frames. Feel free to ask, we welcome your enquiry today. Call 08 9430 4707 or email us now.

What if my insurance company want me to use their preferred supplier?
Some insurance companies will insist you use their preferred repairer. Be careful! There are many companies out there that are not qualified & or do not hold relevant certificates. If you find yourself in this situation and you want our reputable company to complete your works, one suggestion is that you ask for cash settlement from the insurance company. We will then organise everything from there for your new or repaired art glass.
The other is to ask the insurance company to provide the qualifications of their “preferred repairer”. New Australian regulations within the glass industry and particular working with lead require strict OHS procedures, along with new qualifications required to carry out works on stained glass and leadlight. We comply strictly with all OHS and hold all relevant qualifications. All our TSG team and trades we collaborate with, are very reputable experienced professionals and hold all relevant qualifications required including current white cards for the construction industry. You can be assured you are getting the best business to do your works with us.
Feel free to ask, we welcome your enquiry today. Call 08 9430 4707 or
email us now.

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